Thank you for choosing our product! We are dedicated to providing high-quality products and satisfactory customer service. Here are the details of our warranty policy:
Warranty Period
We offer a limited warranty that covers defects in materials and workmanship for 2 years from the date of purchase.
Coverage of Warranty
This warranty includes, but is not limited to:
- Defects in manufacturing
- Performance failures occurring under normal usage conditions
- Early wear and tear of components or parts as specified in the product manual
What Is Not Covered
The warranty does not cover the following:
- Normal wear and tear
- Products without sufficient proof of purchase
- Lost or stolen products
- Free products
- Damage due to misuse, abuse, accidents, commercial use, or failure to follow the product instructions
- Repairs or alterations performed by unauthorized service entities
- Damage from natural disasters such as fires, floods, earthquakes, etc.
Other situations not specified in this policy
How to Obtain Warranty Service
If you need warranty service, please follow these steps:
1. Contact our customer service via email at support@choetech.com with proof of purchase (e.g., receipt or order confirmation email).
2. Describe the issue with the product and provide photos or videos if possible.
Our customer service team will respond within 24 hours with further instructions for repair or replacement.
Costs
- All warranty services are free of charge within the warranty period. Customers are only responsible for the shipping costs to and from our service center
- For out-of-warranty repairs, we offer paid service, the cost of which will depend on the specific condition of the product.
Other Terms and Conditions
We reserve the right to interpret and make final decisions regarding the warranty terms. Any changes will be notified through our official website.