This Returns & Refund Policy applies to business customers purchasing CHOETECH products for distribution, wholesale, resale, project use, OEM/ODM cooperation, or other commercial purposes.
As B2B orders may vary in product specifications, quantities, customization requirements, packaging, delivery arrangements, and payment terms, return and refund arrangements may differ from one order to another.
The specific terms applicable to each customer will be confirmed in the relevant quotation, purchase order, sales contract, proforma invoice, or other written agreement between CHOETECH and the customer.
This policy does not establish a standard consumer return period or create an automatic right to return products.
1. Returns & Order Cancellation
CHOETECH does not provide a standard fixed return period for B2B orders.
Returns, order cancellations, or order changes may only be accepted following review and written confirmation by CHOETECH.
Approval may depend on factors including:
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Product type and condition
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Order status
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Whether the products have been shipped
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Whether the products are customized
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Packaging and labeling requirements
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Order quantity
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OEM/ODM or project requirements
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The specific terms agreed upon by both parties
Unless otherwise agreed in writing, customized products, OEM/ODM products, products with customer-specific packaging, and products that have already been prepared or shipped may not be eligible for return or cancellation.
Customers must contact the CHOETECH sales team before returning any products. Unauthorized returns may not be accepted.
2. Refunds
Refund arrangements for B2B orders will be reviewed and confirmed on a case-by-case basis.
Whether a refund is available, the applicable refund amount, and any related deductions or charges will depend on factors including:
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Order terms
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Product condition
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Fulfillment status
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Payment status
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Reason for the refund request
Any applicable refund arrangement must be confirmed by CHOETECH in writing before processing.
Unless otherwise agreed in writing, the buyer may be responsible for costs related to:
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Shipping
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Customs
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Handling
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Inspection
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Repackaging
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Restocking
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Customization
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Other services already completed
If a refund is approved, it will generally be issued through the original payment method or another method agreed upon by both parties.
Specific refund arrangements will be subject to the terms confirmed in writing by both parties.
3. Inspection & Product Condition
Customers should inspect the products and shipping cartons upon receipt whenever possible.
If there is visible transportation damage, product shortage, or a delivery discrepancy, the customer should notify CHOETECH and the relevant carrier as soon as reasonably possible and provide supporting evidence.
For issues related to product quality, quantity, or delivery, CHOETECH may request:
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Product photos or videos
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Testing results
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Product samples
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Shipping or delivery records
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Other relevant supporting materials
Customers should not dispose of, modify, repair, or resell products subject to a pending claim unless otherwise instructed by CHOETECH.
4. Return Authorization
Products may only be returned after CHOETECH has issued written return instructions or return authorization.
Before returning any products, the customer must confirm:
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Products covered by the return
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Return quantity
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Reason for the return
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Shipping method
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Return address
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Required documents and labeling
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Responsibility for transportation and related costs
Products returned without prior authorization, with incomplete documentation, or in a condition inconsistent with the approved return arrangement may be rejected or may not qualify for the requested resolution.
5. Customer Responsibilities
The customer is responsible for:
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Providing accurate order, shipping, and contact information
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Using and storing products according to the applicable product instructions
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Conducting a reasonable inspection after delivery
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Providing complete and accurate information when submitting a request or claim
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Cooperating with issue verification, product inspection, testing, and return procedures
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Properly packaging products approved for return
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Complying with applicable import, transportation, and local regulatory requirements
For B2B customers, the customer is also responsible for providing appropriate product instructions, storage requirements, and after-sales support to its own customers where applicable.
6. Order-Specific Terms
The terms of this policy are subject to the applicable quotation, purchase order, sales contract, payment terms, product specifications, and other written agreements.
If there is any conflict between this policy and a specific written agreement, the specific written agreement will prevail.
As B2B customers may have different order types, product requirements, quantities, customization details, and delivery arrangements, the specific terms for returns, refunds, and after-sales service will be confirmed separately based on each customer's order.
CHOETECH reserves the right to review and update this policy when necessary. Unless otherwise agreed in writing, the version applicable to an order will generally be the version in effect when the relevant order or agreement is confirmed.
Need Assistance?
For return requests, refund inquiries, or other after-sales support, please contact us at:
When contacting us, please include your order information and a detailed description of your request so that our team can assist you more efficiently.
