Warranty Policy

At CHOETECH, we are committed to delivering reliable products and professional service. This Warranty Policy explains the warranty coverage, exclusions, and procedures applicable to eligible CHOETECH products.

1. Warranty Period

Unless otherwise specified for a particular product, CHOETECH provides a 2-year limited warranty from the original date of purchase.

The warranty covers defects in materials and workmanship that occur under normal and intended use during the applicable warranty period.

Certain products or components may be subject to different warranty periods. Where applicable, the specific warranty period stated on the product packaging, product page, user manual, or applicable sales documentation will prevail.

2. Warranty Coverage

During the applicable warranty period, CHOETECH may, at its discretion and subject to verification, provide repair, replacement, or another appropriate remedy for products affected by a manufacturing or material defect.

Warranty coverage generally includes:

  • Manufacturing defects

  • Defects in materials or workmanship

  • Performance failures occurring under normal and intended use

  • Functional defects covered by the applicable product documentation

All warranty claims are subject to product inspection and verification.

3. What Is Not Covered

The limited warranty does not cover:

  1. Normal wear and tear resulting from ordinary use.

  2. Products without sufficient proof of purchase, unless otherwise confirmed by CHOETECH.

  3. Lost, stolen, or abandoned products.

  4. Free, promotional, or complimentary products, unless otherwise stated.

  5. Damage caused by misuse, abuse, accidents, improper installation, unauthorized modifications, commercial use outside the product's intended purpose, or failure to follow product instructions.

  6. Damage caused by repairs, alterations, or servicing performed by unauthorized service providers.

  7. Damage caused by external factors, including fire, flood, earthquake, lightning, extreme environmental conditions, or other natural disasters.

  8. Cosmetic damage that does not affect the normal functionality of the product.

  9. Damage resulting from improper storage, transportation, or handling after delivery, where such damage is not attributable to CHOETECH.

  10. Other circumstances not covered by the applicable product documentation or this Warranty Policy.

For B2B orders, additional warranty terms may apply where specifically agreed in a written quotation, sales agreement, purchase order, or other applicable business agreement.

4. How to Obtain Warranty Service

To request warranty service, please contact our customer service team at:

support@choetech.com

Please provide the following information:

  • Proof of purchase, such as an invoice, receipt, or order confirmation

  • Product model and serial number, if applicable

  • A description of the issue

  • Photos or videos showing the issue, where applicable

  • Any other information reasonably required for product inspection

Our customer service team will review your request and provide further instructions regarding troubleshooting, return, repair, replacement, or other applicable solutions.

We aim to respond to warranty requests within 24 hours on business days. Actual processing times may vary depending on the nature of the issue, product availability, location, and shipping requirements.

5. Warranty Service Costs

Within the Warranty Period

For confirmed warranty claims caused by covered defects, CHOETECH will provide the applicable warranty service in accordance with this policy.

Customers may be responsible for shipping costs associated with sending the product to a designated service center and/or returning the product, depending on the applicable service arrangement and destination.

Any applicable costs will be communicated before the warranty service is processed.

Out-of-Warranty Service

Products outside the applicable warranty period may be eligible for paid repair or service, subject to product condition, parts availability, technical feasibility, and service location.

Any applicable repair, replacement, parts, labor, and shipping costs will be confirmed before service begins.

6. Warranty Claim Review

All warranty claims are subject to verification.

CHOETECH may request additional information, photos, videos, purchase documentation, product details, or other evidence reasonably necessary to determine whether the reported issue is covered by this Warranty Policy.

If a product is determined not to be covered by the warranty, CHOETECH may provide available paid-service options where applicable.

7. B2B and Commercial Orders

For wholesale, distribution, OEM, ODM, project, or other B2B orders, warranty conditions may be supplemented or modified by the applicable quotation, purchase order, sales agreement, distribution agreement, or other written commercial agreement.

Where a specific written agreement contains warranty terms that differ from this general Warranty Policy, the terms of that agreement will apply to the relevant transaction.

8. Limitation of Warranty

To the extent permitted by applicable law, this Warranty Policy applies only to eligible CHOETECH products and does not extend to third-party products, accessories, services, or equipment not supplied by CHOETECH.

Nothing in this Warranty Policy is intended to limit or exclude any mandatory rights or remedies available to customers under applicable law.

9. Changes to This Warranty Policy

CHOETECH reserves the right to update or modify this Warranty Policy from time to time.

Any updated version will be published on the official CHOETECH website. The version applicable to a warranty claim will generally be determined based on the purchase date and the applicable terms in effect at that time.

10. Contact Us

If you have questions regarding this Warranty Policy or need warranty assistance, please contact:

CHOETECH
304 South Jones Boulevard
Las Vegas, NV 89107
United States

Email: support@choetech.com
Phone: +1 985-236-8743

© 2026 CHOETECH. All Rights Reserved.